Case Study

Ohio Department of Commerce

Division of Industrial Compliance and Labor

The Division of Industrial Compliance and Labor is a division of the Ohio Department of Commerce. The Department’s mission is to uphold Ohio’s regulatory requirements to ensure a safe environment, while improving the quality of life for all 11.5 million Buckeyes.

The Challenge

The Division needed to improve the overall efficiency of its business processes as well as its reporting and processing capabilities. The Division was also in need of a better way to track and summarize data and results related to inspections, licensing, certifications, revenue, staff performance, field inspections, as well as licensing and certification applications. To achieve all this, the Division looked for a solution that could help it standardize business processes across the State while reducing IT complexity and costs.

The Solution

AMANDA helped standardize business processes across the State while reducing IT complexity and costs. Amanda enables the mobile workforce and is effective at delivering online services.

Mobile solutions improve inspection speed, efficiency, and accuracy.

Mobile Solutions

Mobile solutions improve inspection speed, efficiency and accuracy.

Consolidated Data

Consolidation of six legacy databases to a single AMANDA database.

Streamlined and automated business processes

Streamlined and automated business processes for permitting, inspections, licensing and registration.

Access to real-time customer information

Finger-tip access to real-time customer information for faster, more convenient service.

The Details

The Division needed to improve the overall efficiency of its business processes as well as its reporting and processing capabilities. The Division was also in need of a better way to track and summarize data and results related to inspections, licensing, certifications, revenue, staff performance, field inspections, as well as licensing and certification applications. To achieve all this, the Division looked for a solution that could help it standardize business processes across the State while reducing IT complexity and costs.

The solution also had to better enable its mobile workforce and be effective at delivering online services.

The Division’s Bureau of Operations and Maintenance went live with Phase 1 of its AMANDA implementation in February 2010. AMANDA is used by the Bureau to manage all licensing, registration, and inspections related to boiler contractors, operators and inspectors, ski/ tramways, and roller rinks.

In 2011, AMANDA’s use within the State had been expanded to help manage all elevator related permits, inspections and the issuance of annual certificates. AMANDA is now also used in the Bureau of Building Code Compliance and Board of Building Appeals to help the State manage building plan reviews, inspections, and appeals processes.

Most recently, the Division rolled out AMANDA Mobile. Using mobile devices equipped with AMANDA Mobile, building, elevator and boiler unit inspectors now have the ability to conduct the entire inspection process while working remotely.

The first phases of Ohio’s AMANDA implementation provided the Division with immediate efficiencies that have a direct impact on their ability to serve their citizens. Looking forward to subsequent phases of the implementation, the Division has plans to implement AMANDA Public Portal, providing citizens and businesses with an online point of access for all permit and license applications and renewals.

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