Case Study

Clean Water Services

Clean Water Services, Oregon provides waste water and storm water utility services for Washington County, Oregon as well as portions of the bordering Clackamas and Multomah Countries.

The Challenge

In 2002, Clean Water Services’ Development team wished to replace its outdated legacy permitting software. Their existing solution was a hand-programmed system that wasn’t keeping up with the department’s permitting challenges. The management wanted a system that could suit the organization’s unique needs and requirements.

The Solution

After examining a number of systems available in the market, Clean Water Services chose CSDC Systems’ enterprise software solution powered by AMANDA. AMANDA helps Clean Water Services help 500,000 customers in 12 member cities with 800 miles of sanitary sewers, treating 64 million gallons of wastewater a day.

CSDC configured AMANDA to meet the needs and demands of Clean Water Services. They can now track workflow, track plans submitted for review and follow them through the organization.

The primary concern while implementing the new software was Development Services, but the group found another unique use for the AMANDA platform almost immediately, this time within the capital department. They also started using AMANDA for tracking and allowing the Capital group to follow the status of any of its ongoing sewer work and building projects from beginning to end.

The Details

Clean Water has approximately 500,000 customers, in 12 member cities, with 800 miles of sanitary sewers collecting and treating a minimum of 64 million gallons of waste water a day. The district has an overall operating budget of $35 million and a capital improvement program collecting an average of $49 million annually. The Conveyance System Department, which is one of the largest operating groups in the district, has an average annual operating budget of $10 million.

The department is divided into two service divisions- Engineering and Field Operations. It is responsible for managing, designing, constructing oversight and maintaining the district’s conveyance system. Development services provide plan review, permitting, inspection and record mapping of new sanitary sewer, storm water quality and quantity facilities, and erosion control on projects built by private developers. Capital Projects, meanwhile, designs and administers approximately $8 million in annual construction contracts for portions of the sewer system built using District funding.

The Clean Water Services’ Development team wished to replace its outdated legacy software, which simply couldn’t keep up with the department’s permitting needs. The management wanted a system that could suit the organization’s unique needs and requirements. After examining a number of systems available in the market, Clean Water Services chose CSDC Systems’ enterprise software solution powered by AMANDA.

AMANDA, leveraged itself in a variety of ways, starting with the Development Services section of the Clean Water Services.

CSDC incorporated specialized features into the software to meet the needs and demands of Clean Water Services. They could now track workflow, track plans submitted for review and follow them through the organization.

The primary concern while implementing the new software was Development Services, but the group found another unique use of the system almost immediately, this time within it’s capital department. They also started using the software for tracking and allowing the Capital group to follow the status of any of its ongoing sewer work, building projects from beginning to end.

The way Clean Water Services conducts business has changed in many ways.

A new, more user-friendly website provides ongoing information to the public on individual applications. Clean Water becomes more transparent and keeps its customers informed.

The Clean Water Services looks at options to expand the use of AMANDA.

They tested the remote accessibility, early in the use of the software solution and first decided not to go ahead with it. Now, they have promised their on-site inspectors that they will take a second look at the system.

Another area explored is web permitting. This would allow the organization to expand it’s online presence and open remote satellite offices outside its main facilities. The overall goal is to continue to supply Clean Water’s Services in the most efficient way possible.

 

 

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