Case Study

Brantford, ON

The City of Brantford, Ontario has been using Amanda since 2000. In 2004 AMANDA Licensing replaced a departmental database system that was neither efficient nor productive.

The Challenge

Prior to implementing AMANDA Licensing, the City’s licensing workflow was slow, inconvenient and inefficient. The department had no electronic communication – for billing and other finance related issues they worked with the finance department which was already using AMANDA. Brantford needed a solution that allowed for electronic communication between departments to improve collaboration and productivity.

The Solution

The Clerks Department started using AMANDA Licensing in 2004.  The City’s 2004 Licensing season began on AMANDA. AMANDA now integrates all departments. Work has been streamlined from department to department resulting in improved communication and efficiency. 

The Details

Prior to implementing AMANDA Licensing, the City’s licensing workflow was slow, inconvenient and inefficient. The department had no electronic communication – for billing and other finance related issues they worked with the finance department which was already using AMANDA. 

The City’s 2004 Licensing season began with the AMANDA Licensing module.  Work has been streamlined from department to department resulting in improved communication and efficiency. 

AMANDA is used for alcohol and gaming, business, professional and vehicle licensing. The expiry date of the license is configurable. Expired licenses are renewed in a batch process. In cases where an individual has multiple license types, a single renewal notice is used for all associated licenses.

Brantford uses AMANDA for a variety of business licenses, including amusement arcades, adult live entertainment parlors, chip huts, food premises, gasoline and other fuel storage, ice cream vending vehicles, lodging houses, merchandising display carts, public halls, refreshment carts, and catering vehicles.  

They issue many types of professional licenses including body modification, pawnbroker, electrical contractor, general trades contractor, master electrician, master drain layer, master plumber, peddler, plumbing contractor and sewer drain contractor.  For licenses with prerequisites such as taxi drivers, plumbing contractors, HVAC installers, and drain layers and renovators, AMANDA holds the licenses until all conditions are met, ensuring the integrity of the license.  AMANDA keeps the proof of insurance and a provincial license certificate with the application.  Clerks check credentials and process the license as part of the approval workflow.

Benefits and results were noticeable immediately after the implementation of AMANDA Licensing. Communication within the department and between departments is more convenient, efficient, and reliable. Clerks now add notes to AMANDA as needed for improved information sharing. 

Brantford utilizes AMANDA Mobile PAL Software in the field. Inspectors input data into handheld devices and forward it to the investigation and enforcement department if needed.  Using AMANDA Mobile PAL onsite inspectors have access to AMANDA information for all establishments , including license, property and people details.  Field staff make notes enabling departments improving communication between departments at all times.  

Now that AMANDA is the core application used by the City of Brantford, it can share data with the Permitting and Development Review areas. 

CSDC logo

Stay up to date!

Join our mailing list to receive the latest news and updates from the CSDC team.

You have Successfully Subscribed!