Case Study

City of Arlington 

City of Arlington, which houses a population of 365,000 found their current system to be incapable of handling processes.

The Challenge

Develop a faster and more efficient system to reduce customer waiting time and increase processing speed.

The Solution

CSDC’s AMANDA Solution is used by over 50 staff members for zoning, planning and permit tracking.

The Details

Arlington Texas is located midway between Dallas and Fort Worth.

With the population and development activity increasing  the Community Development and Planning Department needed a more efficient and effective system to be in place to care for the growing needs of the City.  AMANDA was chosen to meet this requirement.

For over 40 years the City used a system which had become outdated. It could not accommodate zoning, which meant the department had to store some data in spreadsheets. It was a manual system; the process was slow and records were not tied together.  The process was inefficient and customers were frustrated with the delays. The decision to switch came when IT could no longer support the system.

AMANDA streamlined the complete process. Paperwork reduced considerably, and now over 50 staff members use AMANDA for zoning, planning, and online tracking. City Staff can query any project and can assist any member  of the public as needed. Clerks can let customers know of any issues with the project, or any note added to it by any department, without transferring the call to that department. Sorting and returning invalid applications is now much simpler, as the whole process is automated. This saves a lot of time, effort, and manpower. Applications that are re-submitted do not require the same people that processed the original application, increasing consistency.

“AMANDA has greatly increased our efficiency and productivity. Since all the information is shared and up to date, we no longer have to transfer calls to different departments to check the status of applications. This has saved time for the city and our customers.”

Bruce Payne, Assistant Director, Department of Community Development & Planning

Arlington plans to use AMANDA for all its addressing and property records in the near future. The ultimate goal is to link the property data in AMANDA with its Geographic Information System (GIS) using AMANDA iMap, providing web-based access to GIS. This is extremely helpful in rural areas for pinpointing a property or a location. Long-term plans include expanding AMANDA into the Code Enforcement, Health, Fire, and Animal Safety Departments.

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