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Terms and Conditions - continued
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9. The Licensee agrees to pay the Licensor additional fees at the Licensor's regularly published preferred rates if the Licensor is called upon to provide assistance in solving problems, which are not caused by any defects in the Software.
10. The Licensee is required to purchase maintenance support for the first year within 30 calendar days after the installation of the Licensed Software or the installation of additional software options that may be purchased subsequent to the original purchase. The fees for maintenance support shall be paid in advance annually and are due within 60 calendar days from date of installation or 70 (seventy) calendar days from date of shipment of Licensed Software.
11. If during the implementation of a project, the Licensee acquires new AMANDA software modules where maintenance is applicable then such maintenance costs will be governed by the Terms and Conditions outlined in this document. Once the Licensee is in production using some or all of the AMANDA software then if the Licensee acquires new AMANDA software modules, the maintenance costs for these newly acquired modules will take effect and will be billed 30 days from the acquisition date.
12. Maintenance support will be extended for one year periods on the anniversary of the execution of this Support Agreement, unless the Designated Support Contact gives at least thirty calendar days prior notice of cancellation. The fees for the renewal year will be published in the Licensor's regular price list. Licensee will be given notice of any price changes at least 30 days prior to the renewal of this Support Agreement. The Licensee may re-instate lapsed support for the Software by paying all maintenance support fees in arrears and all costs invoiced by the Licensor on a time and material basis for updating the Software to the current version.
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