Engineering and Public Works departments are constantly processing service requests and complaints that need to be resolved consistently and in a timely manner. Our software can manage service requests, whether they come by phone or online. It tracks these activities from call intake through to dispatch, through to closing of the work order.
AMANDA generates savings in office-based administrative areas, such as:
Staff can enter data in whatever order the caller gives it. The call's coordinates can be entered by street address or visually located on a map.
Global Positioning System (GPS) coordinates help office staff determine a crew's location in the field.
Once integrated with a Maintenance Information Management System (MIMS), managers can track inventory levels of raw materials used in the field.
Managers can run reports to summarize performance, using matrics such as:
M3 of asphalt used on road repair
Acres of gardens/lawns maintained
M3 of salt, sand used
Hours of Works vehicle usage
Lane/kilometers or lane/miles serviced
Other accomplishment metrics
The system can dispatch requests to Works crews based on their discipline, their equipment or their workload. AMANDA enables crews to:
Have mobile access to a history of all work for a given point, street segment, property or other polygon.
Share status updates or comments on service requests with office staff, mobile investigators and operations crews.
Enter data in the field, while information is being collected, minimizing errors.
Capture the signature of an investigator and/or an operations supervisor, providing an auditable record of their work.
Import digital photos and mark them up with comments.
Capture regular and overtime hours as well as mileage and expenses for producing time sheets or management reports.
Route requests (and reminders) directly to appropriate staff-person or crew-member, based on customized workflow.
Reassign a crew's tasks to another crew in the field (e.g. vehicle breakdown).
Use Global Positioning System (GPS) routing to display a given day’s work locations on a map, providing navigation and geolocation features. The module plots the best route for all the crew’s scheduled activities, factoring in time and cost considerations.
Reduce the amount of time crews spend driving to and working in the office.
