Certification Services
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CSDC’s AMANDA certifications are designed to give holders confidence in their abilities to support AMANDA and its users, and to assure organization leadership that their staff have the qualifications necessary to maintain and support AMANDA implementations. AMANDA certification also allows holders to register for AMANDA certification refresher courses available only to certificate holders.

Certification & Testing

The rigorous testing process is conducted by senior CSDC staff and successful candidates will have earned a grade of 75%. To ensure that certificate holders are up-to-date on the most current AMANDA developments, the certification exam must be retaken after 5 years. Refresher courses are offered annually, both on-demand and at CTAC (our annual users conference).

CSDC currently offer three levels of certification, the AMANDA Product Support (APS), AMANDA Business Analyst (ABA), and AMANDA Configuration Specialist (ACS):

AMANDA Product Support (APS) certification:

The candidate is expected to have good understanding of the core AMANDA Architecture, demonstrable knowledge of the product, an ability to train and support various end user communities with proven debugging skills, and an ability to support end users through problem resolution.

This one day examination consists of two components, a written test followed by hands-on practical scenarios. The written test and hands-on scenarios will cover topics like:

  • Property, People and Folder Architecture
  • Variable Data Model
  • AMANDA Security, Audit
  • Automation points, Triggers and validation routines
  • Documents, Forms and Reports
  • AMANDA Back Office core

AMANDA Business Analyst (ABA) certification:


The candidate must have an intimate knowledge of product and system architecture to analyze and design AMANDA for a business unit. They must be experienced in managing analysis sessions to design a new AMANDA folder based on a business scenario and be able to communicate the results of a business analysis to programmers.

This 1day examination consists of two components, a written test followed by hands-on practical scenarios. The written test and hands-on scenarios will cover topics like:

  • Business Requirements related to AMANDA technology
  • Functional Requirements related to AMANDA technology
  • Property, People and Folder Modelling
  • Business rules, automation points and translation into configuration specifications
  • Analysis pf documents, forms and reports
  • Knowledge of AMANDA Administration and variable data model
  • Knowledge of AMANDA Core Software

AMANDA Configuration Specialist (ACS) certification:


The candidate must have an intimate knowledge of product administration and programming skills to manage and enhance an existing setup. The candidate must be able to develop the folder setup based on business analysis results. They must be experienced in understanding AMANDA FASTrack worksheets.

This one day examination consists of two components, a written test followed by hands-on practical scenarios. The written test and hands-on scenarios will cover topics like:

  • Functional Requirements related to AMANDA technology
  • Property, People and Folder Modeling
  • Business rules, automation points and translation into configuration
  • Enhancing and Debugging existing folder setup based on analysis documentation
  • Knowledge of AMANDA Administration and variable data model
  • Knowledge of AMANDA Core Software
Questions or Comments? Contact An Expert »

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Case Studies


  • Province of Nova Scotia

    Learn why Service Nova Scotia & Municipal Relations' use of AMANDA for management of business processing needs was expanded to several other agencies and ministries in the province.

    Read The Study »
  • Northwest Territories

    The Northwest Territories adopted AMANDA to record permit applications for elevators, boilers, pressure vessel and electrical installations. AMANDA is also being used to administer licenses to electrical workers, gas fitters, welders and operating engineers.

    Read The Study »
  • Province of Newfoundland

    AMANDA is used in Newfoundland's Crown Lands Division for plan review, inspections and authorizing use on Crown Land.

    Read The Study »

What Our Clients Say


  • "Support do a wonderful job. The quality of their work is high."
    Kimberlee Miller, Application System Administrator
    Jefferson County CO
  • "I’m very pleased with how well CSDC is doing. We really appreciate AMANDA."
    Leo DeLoyde, General Manager
    City of Burlington ON
  • CSDC did an amazing job of taking what we feel are complex business rules, and breaking them all out into their component parts....We really couldn’t see how this could be accomplished in less than several months, but it truly appears that you have the basics of our business well in hand.
    Margaret Armagost, Administrative Assisstant, Iowa Board of Nursing
    State of Iowa
  • "You guys are geniuses! That is the exact solution that we needed. Thanks for the help."
    Noel Yunginger,
    City of Portland, OR
  • "Your professionalism, expert knowledge of the system and the business, and your adept facilitation enabled a thorough and complete assessment of our current operation. You have helped to engage our team in looking forward to some critical evolutionary steps with the product, the business and the associated governance."
    Leslie Looker, Project Development Advisor
    City of Kitchener, ON
  • "[CSDC provides] support like no other software company we deal with. Great response time, ability to search past issues experienced by other clients to get answers to our problems/queries, Availability of use of forum to seek advice from other clients directly. All of these factors combined provide us with an outstanding service level that is second to none!"
    Kathy Nesbitt, Application Analyst / Database Co-ordinator
    City of St. Catharines ON
  • "The system saves us 10-15 minutes per permit at the counter. Although we were closed on Veteran’s Day, our online system still issued 15 permits."
    Bill Gunther, Project Manager
    City of St. Paul MN
  • "AMANDA is part of our overall initiative to automate processes throughout the city."
    Karen Sharp, Project Office Manager
    City of Austin TX
  • "CSDC continues to make giant strides in improving their customer support, and I believe it is among the best in that area when comparing it to other software application providers. Most suggestions for future improvements are acted upon and incorporated immediately."
    Craig Wilson, Supervisor of Applications, Information Systems
    Town of Whitby ON
  • "We have benefited greatly – AMANDA has been a big part of this."
    Karen Wingate, Assistant City Treasurer
    City of Burlington VT
  • "We had very short timelines and our request for assistance was answered timely and professionally. We have been running in a live environment for over two weeks, and we have had very few technical glitches (if any). Again, I want to thank you and CSDC Systems for being supportive and professional."
    Catherine Baldelli, Coordinator, Business Systems
    Town of Milton, ON
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