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AMANDA helps local Licensing Departments automate their licensing process from application to renewal. Local governments rely on the issuance and renewal of licenses to ensure the well-being of citizens. With AMANDA's licensing solutions you can reduce the regulatory burden on businesses and focus on delivering quality citizen services. Deliver Citizen Centric Services AMANDA Public Portal and Request for Service (RFS) allow you to offer multiple access options by integrating AMANDA directly into your website and call center. Citizens and businesses get self-service tools to submit and pay for license applications online. They can check the status of their application, review comments, view inspection results and add attachments to license applications online in real-time, anytime. License information is also made easily accessible to the general public. They can go online to make inquiries and view complaints against license holders and the call center has access to real-time cross-department data. Automate The Renewal Process AMANDA’s licensing solutions make renewals quick and easy, handling them through a batch or staggered process. AMANDA E-Commerce Connector allows you to accept payments online and record them directly in AMANDA. Automate renewal distribution for delivery online or through the mail. Manage Risk & Regulation AMANDA allows you to track and manage all of the information associated with licensed individuals and organizations. Use AMANDA Mobile or AMANDA 5 to conduct targeted investigations or unplanned, complaint-driven enforcement. Provide inspectors with finger-tip access to relevant codes/by-laws and the AMANDA database. Interdepartmental Workflow AMANDA’s intelligent business processes streamline, standardize and automate your department’s workflow. This facilitates interdepartmental communication with Code/By-law Enforcement and Public Health to ensure reviews and approvals take place efficiently and consistently. |
AMANDA Vehicle Licensing
AMANDA Vehicle Licensing helps you automate your licensing process from application to renewal so you can ensure vehicles and drivers are registered and insured and that vehicles are maintained to meet basic standards.
AMANDA Public Portal
AMANDA Public Portal helps you provide citizens and businesses with a single point of access for all online services.
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Subscribe Now »Case Studies
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Province of Nova Scotia
Learn why Service Nova Scotia & Municipal Relations' use of AMANDA for management of business processing needs was expanded to several other agencies and ministries in the province.
Read The Study »
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Northwest Territories
The Northwest Territories adopted AMANDA to record permit applications for elevators, boilers, pressure vessel and electrical installations. AMANDA is also being used to administer licenses to electrical workers, gas fitters, welders and operating engineers.
Read The Study »
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Province of Newfoundland
AMANDA is used in Newfoundland's Crown Lands Division for plan review, inspections and authorizing use on Crown Land.
Read The Study »
What Our Clients Say
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"We had very short timelines and our request for assistance was answered timely and professionally. We have been running in a live environment for over two weeks, and we have had very few technical glitches (if any). Again, I want to thank you and CSDC Systems for being supportive and professional."Catherine Baldelli, Coordinator, Business SystemsTown of Milton, ON
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CSDC did an amazing job of taking what we feel are complex business rules, and breaking them all out into their component parts....We really couldn’t see how this could be accomplished in less than several months, but it truly appears that you have the basics of our business well in hand.Margaret Armagost, Administrative Assisstant, Iowa Board of NursingState of Iowa
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"Your professionalism, expert knowledge of the system and the business, and your adept facilitation enabled a thorough and complete assessment of our current operation. You have helped to engage our team in looking forward to some critical evolutionary steps with the product, the business and the associated governance."Leslie Looker, Project Development AdvisorCity of Kitchener, ON
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"AMANDA is part of our overall initiative to automate processes throughout the city."Karen Sharp, Project Office ManagerCity of Austin TX
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"I’m very pleased with how well CSDC is doing. We really appreciate AMANDA."Leo DeLoyde, General ManagerCity of Burlington ON
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"Support do a wonderful job. The quality of their work is high."Kimberlee Miller, Application System AdministratorJefferson County CO
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"We have benefited greatly – AMANDA has been a big part of this."Karen Wingate, Assistant City TreasurerCity of Burlington VT
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"The system saves us 10-15 minutes per permit at the counter. Although we were closed on Veteran’s Day, our online system still issued 15 permits."Bill Gunther, Project ManagerCity of St. Paul MN
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"[CSDC provides] support like no other software company we deal with. Great response time, ability to search past issues experienced by other clients to get answers to our problems/queries, Availability of use of forum to seek advice from other clients directly. All of these factors combined provide us with an outstanding service level that is second to none!"Kathy Nesbitt, Application Analyst / Database Co-ordinatorCity of St. Catharines ON
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"CSDC continues to make giant strides in improving their customer support, and I believe it is among the best in that area when comparing it to other software application providers. Most suggestions for future improvements are acted upon and incorporated immediately."Craig Wilson, Supervisor of Applications, Information SystemsTown of Whitby ON
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"You guys are geniuses! That is the exact solution that we needed. Thanks for the help."Noel Yunginger,City of Portland, OR