AMANDA helps local Licensing Departments automate their licensing process from application to renewal.

Local governments rely on the issuance and renewal of licenses to ensure the well-being of citizens. With AMANDA's licensing solutions you can reduce the regulatory burden on businesses and focus on delivering quality citizen services.

Enable Automated Licensing

AMANDA Licensing allows your agency to automate the application, review, issuance and renewal of licenses. The AMANDA workflow engine helps to streamline and standardize the licensing process, improving interdepartmental communication. AMANDA Licensing is fully configurable based on your agency’s unique business rules, allowing each license type to have its own data fields, business processes, and renewal requirements.

Deliver Citizen Centric Services

AMANDA Public Portal and Request for Service (RFS) allow you to offer multiple access options by integrating AMANDA directly into your website and call center. Citizens and businesses get self-service tools to submit and pay for license applications online. They can check the status of their application, review comments, view inspection results and add attachments to license applications online in real-time, anytime. License information is also made easily accessible to the general public. They can go online to make inquiries and view complaints against license holders and the call center has access to real-time cross-department data.

Automate The Renewal Process

AMANDA’s intelligent workflows make renewals quick and easy. Renewals are configured for each license type based on specific criteria, to automate the renewal process including generation and delivery of renewal notices, and calculation of renewal and late fees. License renewals are processed either via the web, in batch, or manually. Delivery of renewal certificates, receipts, and other forms can be based on licensee profile and preference for mail, email or online.

AMANDA allows you to track and manage all of the information associated with licensed individuals and organizations. Use AMANDA Mobile or AMANDA 5 to conduct targeted investigations or unplanned, complaint-driven enforcement. Provide inspectors with finger-tip access to relevant codes/by-laws and the AMANDA database.

Interdepartmental Workflow

AMANDA’s intelligent business processes streamline, standardize and automate your department’s workflow. This facilitates interdepartmental communication with Code/By-law Enforcement and Public Health to ensure reviews and approvals take place efficiently and consistently.

Reporting and Business Intelligence

Licensing agencies can create and publish user-defined reports using Ad-Hoc Reporting, Report Wizard, and Quick & Simple Reporting. AMANDA Executive Monitor provides reporting of real-time data in a user-friendly, dashboard format. It allows users to monitor trends, track Key Performance Indicators (KPIs), manage performance metrics, and drill-down for additional details.

Read more about AMANDA Vehicle Licensing, AMANDA Business Licensing and AMANDA Professional Licensing.