Code / By-Law Enforcement
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AMANDA helps local Code/By-Law Enforcement Departments manage risk through complaint driven and proactive enforcement of codes and by-laws to improve public health, safety and welfare.

Code and by-law enforcement is an important means of maintaining communities and reducing risks to public safety. AMANDA enables governments to engage citizens and key stakeholders for efficient code and by-law enforcement.

Provide Citizens with Access Options

AMANDA Public Portal and AMANDA Request For Service (RFS) allow you to offer multiple intake options by integrating AMANDA directly into your website and call center. Citizens have self-service tools to lodge complaints, make payments, view inspection results, track status, view violation history and make requests for service/inspections in real-time, anytime.

Manage Workflow and Assignments

AMANDA captures complaint details to automatically initiate routing to appropriate departments and staff. This allows resources to be efficiently allocated, reducing your complaint resolution lifecycle. AMANDA’s streamlined and automated workflows leverage established business processes and existing data to manage assignments based on workload, past property violations, priority, an individual’s training, location or any other criteria you define.

Enable Mobile Enforcement

With AMANDA 5 and AMANDA Mobile you can conduct risk based or complaint driven inspections. Inspectors are given comprehensive access to codes/by-laws, GPS routing, property data and inspection history. They also have the ability to capture signatures, print reports and take photographs. Provide inspectors with the tools to spend more time in the field and make informed decisions.

Questions or Comments? Contact An Expert »

AMANDA-Vehicle-License

AMANDA Vehicle Licensing

AMANDA Vehicle Licensing helps you automate your licensing process from application to renewal so you can ensure vehicles and drivers are registered and insured and that vehicles are maintained to meet basic standards.

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AMANDA Public Portal

AMANDA Public Portal helps you provide citizens and businesses with a single point of access for all online services.

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Case Studies

  • Province of Nova Scotia

    Learn why Service Nova Scotia & Municipal Relations' use of AMANDA for management of business processing needs was expanded to several other agencies and ministries in the province.

    Read The Study »

  • Northwest Territories

    The Northwest Territories adopted AMANDA to record permit applications for elevators, boilers, pressure vessel and electrical installations. AMANDA is also being used to administer licenses to electrical workers, gas fitters, welders and operating engineers.

    Read The Study »

  • Province of Newfoundland

    AMANDA is used in Newfoundland's Crown Lands Division for plan review, inspections and authorizing use on Crown Land.

    Read The Study »

What Our Clients Say

  • "I’m very pleased with how well CSDC is doing. We really appreciate AMANDA."
    Leo DeLoyde, General Manager
    City of Burlington ON
  • "The system saves us 10-15 minutes per permit at the counter. Although we were closed on Veteran’s Day, our online system still issued 15 permits."
    Bill Gunther, Project Manager
    City of St. Paul MN
  • "You guys are geniuses! That is the exact solution that we needed. Thanks for the help."
    Noel Yunginger,
    City of Portland, OR
  • "Support do a wonderful job. The quality of their work is high."
    Kimberlee Miller, Application System Administrator
    Jefferson County CO
  • CSDC did an amazing job of taking what we feel are complex business rules, and breaking them all out into their component parts....We really couldn’t see how this could be accomplished in less than several months, but it truly appears that you have the basics of our business well in hand.
    Margaret Armagost, Administrative Assisstant, Iowa Board of Nursing
    State of Iowa
  • "[CSDC provides] support like no other software company we deal with. Great response time, ability to search past issues experienced by other clients to get answers to our problems/queries, Availability of use of forum to seek advice from other clients directly. All of these factors combined provide us with an outstanding service level that is second to none!"
    Kathy Nesbitt, Application Analyst / Database Co-ordinator
    City of St. Catharines ON
  • "We had very short timelines and our request for assistance was answered timely and professionally. We have been running in a live environment for over two weeks, and we have had very few technical glitches (if any). Again, I want to thank you and CSDC Systems for being supportive and professional."
    Catherine Baldelli, Coordinator, Business Systems
    Town of Milton, ON
  • "We have benefited greatly – AMANDA has been a big part of this."
    Karen Wingate, Assistant City Treasurer
    City of Burlington VT
  • "Your professionalism, expert knowledge of the system and the business, and your adept facilitation enabled a thorough and complete assessment of our current operation. You have helped to engage our team in looking forward to some critical evolutionary steps with the product, the business and the associated governance."
    Leslie Looker, Project Development Advisor
    City of Kitchener, ON
  • "AMANDA is part of our overall initiative to automate processes throughout the city."
    Karen Sharp, Project Office Manager
    City of Austin TX
  • "CSDC continues to make giant strides in improving their customer support, and I believe it is among the best in that area when comparing it to other software application providers. Most suggestions for future improvements are acted upon and incorporated immediately."
    Craig Wilson, Supervisor of Applications, Information Systems
    Town of Whitby ON
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