End-to-End Management of Animal Health Services for Your Agency.

AMANDA provides the animal services groups of government agencies with an end-to-end solution for the management of animal care and health. From receiving and responding to complaints from the public, initiating investigations, animal intake & adoption, and animal licensing, AMANDA keeps agencies compliant, while also mitigating their exposure to risks.

This solution takes advantage of the core licensing management elements that are part of every AMANDA-based licensing solution. Highlights of the AMANDA solution for animal license management include the following:

• Animal & Pet Licensing

  AMANDA’s workflow engine helps to automate and streamline the animal or pet licensing process, increasing efficiency, transparency and risk management. AMANDA is fully configurable based on your agency’s unique business rules, allowing each animal or pet license type to have its own data fields, workflows and fee requirements.

• Manage Animal-Related Complaints with Ease
  

  For government agencies who are required to ensure that animal-related complaints received from the public are handled efficiently and properly, AMANDA can help. Everything from loose, vicious, injured or dead animals, to animal neglect/cruelty, to animal noise/odor complaints, to unlawful animal restraint, must be received and responded to in a timely manner. AMANDA helps to manage the complaints process from the initial complaint, to follow-up, and investigation (if warranted). AMANDA allows your animal services group to accept complaints and respond over the phone and enables complaints to be accepted online.

• Manage the Investigation Process: Dispatch, Inspections & Citations

  AMANDA also helps manage field enforcement services pertaining to the initiation of an investigation. Once a call or online complaint has been initially responded to by your staff, AMANDA will manage all subsequent investigation processes, including inspections, dispatch and issuance of citations.

• Kennel Management: From Intake to Adoption

  From intake to adoption, AMANDA manages all processes such as classification, care, safety, and adoption once the animal is checked into the Animal Services shelter. Classifications can be given to animals at the time of intake to help ensure each animal is processed correctly to maintain animal and public safety. The solution can be also extended to manage the online adoptions process as well.

• Ensure Compliance and Mitigate Risks

  AMANDA helps your animal service group mitigate risk through the efficient management and tracking of every step in the complaints and investigation process.

• Integration with 3rd Party Applications
  

  AMANDA also integrates with 3rd party software such as animal/pet software suites and financial/payment systems.