Balancing the demands of the legislation and access rights

"Freedom of Information" (FOI) and "Access to Information” (ATI) are hallmarks of democratic societies. While legislators have embraced these principles, the public sector must meet the challenges of compliance. Government departments and agencies of all sizes are required to comply with increasingly stringent regulations, while receiving a higher number of requests every year and facing increasing expectations for service from the public.

Responding to FOI/ATI requests represents one of the most tedious and time consuming tasks in government. Case workers are faced with searching through volumes of records, then analyzing and organizing them, reporting and billing. This is accomplished often with insufficient human and financial resources as well as strict time constraints.

CSDC Delivers

CSDC meets these challenges with an off-the-shelf software solution that automates the process of responding to requests for information.

The AccessPro Suite provides tools to log, route, manage and report on all FOI/ATI requests. Case workers handle fees, correspondence and payments all through one interface. The system generates responsive materials securely, in compliance with regulations.

With sophisticated reporting, the FOI/ATI team gains out of the box access to reports that allow them to easily meet legal mandates as well as better managing operational performance and workload management.

CSDC has always been at the forefront of freedom of information processing, having implemented our first solution in 1994 and continuing to pave the way with our latest .Net collaboration technologies.

Selected as the vendor of choice by government agencies all over the world, CSDC has deployed more FOI/ATI solutions than any other case management software vendor.

Customer Advantage

Backed by hundreds of customer deployments and years of experience, FOI/ATI teams benefit with an automated solution for managing the request handling process with the ability to:

• shorten request response times & provide faster turnaround
• enforce consistency
• reduce errors
• demonstrate accountability
• improve public service
• eliminate backlog