Freedom of Information

Invest in an automated FOI solution that's fully configurable to your needs.

 
Rising expectations, growing caseloads, and tighter budgets call for automation of FOI/ATI processes. CSDC can help.
Improve operations. Enforce compliance.

Respond quickly to Access to Information and Privacy (ATIP) and Freedom of Information and Privacy (FOIA) requests.

The 7 challenges that local governing bodies face with FOI/ ATI requests
  1. Rising expectations, newer laws and awareness amongst citizens about Freedom of Information, leads to increasing requests for FOI/ATI. This makes it very difficult for departments to cope.
  2. Regulatory authorities stipulate strict timeframes for dealing with FOI requests from citizens. This just adds to the pressure.
  3. Increasingly complex requests in FOI & ATI call for culling and collation from several different sources. This leads to both delays and added costs.
  4. Resources and budgets to deal with the information overload are shrinking. That compounds the overall problems.
  5. Legacy systems that house information are often incompatible with each other. This compromises the quality and increases the time it takes to deliver critical case information. The problem gets worse when cases require collaboration among multiple jurisdictions and levels of government.
  6. In processes that are still conducted using paper forms and reports, case workers often spend more time chasing down information rather than providing decision support or assisting their constituents.
  7. The lack of controls surrounding paper-based processes makes complying with privacy and security guidelines a serious challenge.

Proven solutions for FOI/ ATI management.
Purpose-designed to make life easier for officials and citizens.

Automated FOI Solutions

The complete solution for managing FOI.

Learn More

Privacy Compliance System

Comply with privacy laws. Protect personal information.

Learn More
  • Recent HIPA legislation supports the release of police information, for example the mandatory release of information about gun shot and stab wounds. CSDC's technology is ideally suited to this type of application, plus a common platform would result in improved efficiency and better inter-agency communications all around.

    Bobbi Stewart, Access and Privacy Consultant.

Discover AMANDA. The Complete FOI Management System.

AMANDA  |  Enterprise Platform for Governments

AMANDA™ is simply the most empowering Case Management & Process Automation platform for Governments and Regulatory Agencies. It enables you develop sophisticated solutions in weeks, not years. 

AMANDA is a purpose-built suite of integrated, business process automation systems to manage compliances. It's commercial, off-the-shelf software [COTS]. Typically you will get 90% of what you need right out of the box. All you need to do is configure AMANDA to your business rules. The result is that you enjoy the flexibility of a configurable solution, slash your deployment time, and reduce your total costs.

AMANDA enables productivity, cost-efficency and speed in , , , , , , , , , .

AMANDA works on any device or browser and dramatically improves your productivity. Ask for demonstration today.

With AMANDA, you get a paperless back-office and a cloud-based public portal to manage your work. What's more, its powerful government and citizen focused features are designed to easily use your data models, workflows and business rules.

If you are already using an earlier version of AMANDA, please check out the benefits of upgrading to AMANDA 7 here.
If you are an AMANDA Administrator, please explore the admin benefits of upgrading to AMANDA 7 here.

AMANDA is a CIO's dream come true.

AMANDA's powerful, enterprise features liberate you from the nightmare and frustrations of multiple vendors and technologies. 

AMANDA dramatically cuts costs on paper creation, storage, retrieval, security, and consumables for governments and regulatory authorities. It perceptibly improves staff productivity. It enables citizen self-help and collaboration. It delivers superior customer service, and much more, with far fewer resources. 

More on AMANDA

AMANDA enabled the City of Winnipeg to centralize the city's data.
 
Grant Campbell, Information Systems Coordinator from the City of Winnipeg's Planning, Property and Development Department shares how AMANDA helped centralize the City's data.

Learn More about AMANDA

Come join the Service Ecosystem of Trusted Experts

Install new solutions, upgrade, and optimize with professional services

Assess, Install & Deploy.
You are covered every step of the way from technical assessment to installation, deployment, and post go-live support.

Train & Certify.
Get the best training from certified training experts. Make your team proficient in the use of new tools while they continue to find innovative ways to improve your business.

Consult & Advice.
Leverage our world-class expertise and experience to engineer innovative solutions to your business challenges.

Join A Community.
Join one of our regional or international user groups that represent over 15,000 users in 350 organisations. Learn and share your experiences. Discover over 3,000+ solutions.

Implement with AIM.
AMANDA Implementation Methodology is a six phase method that covers every step from preparation, scope verification, prototype development, needs analysis, configuration, training & testing, and finally project closure.

Learn More about CSDC's Service Ecosystem