The advantages of automation in FOI to speed up response to requests
The line-by-line review of records is the major cost associated with processing requests and remains significant. However, CSDC's FOI/ ATI automation system does provide huge efficiencies in identifying duplicates. This results in fewer records to review. It generates correspondence, maintains contact information about requesters, key ministry staff, FOI staff in other ministries and governments, etc and hence simplifies the tasks and improves the speed of processing requests.
The system also generates the numbers necessary to complete the Year End Statistical Report for the Office of the Information and Privacy Commissioner/Ontario (IPC) — a time consuming process without the benefit of a case management system.
To know more about The Advantages of Electronically Processing Freedom of Information Requests download this whitepaper.